Interviews by telephone
Telephone interviews are being increasingly used for many practical reasons. They cut down on travelling time and, where being on the phone is a big part of the job, offer you the chance to demonstrate good telephone technique.
The most important part of a telephone interview is listening.
In a face-to-face situation, we pick up (and give off) lots of extra clues. In a telephone conversation, it is much more important to really listen to what is being asked and to think carefully about what you are saying. It is important to realise "how it comes across", as it is not supported by non-verbal communication signals.
- As with any interview, prepare thoroughly and make notes to help you answer questions.
- Also make a note of the questions you'd like to ask as you would in a traditional interview.
- Basic as it may seem, make sure you are sitting in a comfortable position (ideally at a desk or table) where you will not be disturbed.
- Picture the person on the other end of the line and smile at appropriate times as you would in a face-to-face conversation.
Believe it or not, smiles really do show in your voice!